Courtenay Sport Delivery Information

UK Delivery:

We use DHL (DHL.com) or Royal Mail for the majority of our UK orders. DHL provide an email and text alert notification as well as a 1 hour delivery window notification, so you know when to expect your parcel. Parcels will require a signature on delivery. Please make sure you include your mobile telephone number and email address on your order.

Additionally you are able to track your delivery via an email notification which will show you where your driver is and what number delivery drop you are, helping to pinpoint your delivery slot even more accurately, usually down to a 15 minute window.

UK Delivery Times.

All orders placed before 13:00 will be shipped the same working day, this applies to Stock Items only.

DHL before 12:00 service is available to certain areas in the UK but again is only on Stock Items however its not is a guaranteed service, (please check beforehand) and on orders placed before 13:00.

Most parcels shipped via DHL should arrive the next working day from date of shipping. Exceptions to this are Northern Scotland, Highlands and Scottish Islands, Northern Ireland, Channel Islands, Isles of Scilly and Isle of Man which usually take from 2 to 4 days to arrive, sometimes a little longer in the case of offshore UK islands. This may vary during adverse weather conditions.

Royal Mail deliveries usually takes 1 day for First Class and 2-3 days for Second Class.

European Delivery:

For shipments to Europe we use DHL (www.dhl.com). This is a road delivery services offering tracking and all parcels will require a signature on delivery.

Customers will receive their tracking information by email.

Smaller Items are sent by Royal Mail International AirMail to Europe and normally take 3 - 7 working days to arrive. There is no tracking.

Worldwide Delivery:

To countries that we ship to outside Europe we will use DHL (www.dhl.com). This is an air freight services offering tracking and all parcels will require a signature on delivery.

For DHL  customers will receive their tracking information by email.

Smaller items will be shipped by International Airmail via Royal Mail and will be delivered by the postal service in the destination country.

Wordwide Delivery Times:
Items shipped by DHL and usually takes from 2-8 days to arrive depending on location.

Items sent by Royal Mail International Airmail to the rest of the world can take 5 - 10 days to arrive.

Tracking:

Orders shipped by courier are tracked deliveries. If you do not receive your tracking information via email and would like to track your order please contact us. Only courier services have full tracking.

Delivery Problems:

If you are experiencing a problem with your delivery or your goods have not arrived when expected (delivery timescale is location dependent) please contact us by email or telephone.

What happens if no one is in when my goods are to be delivered?

For items being delivered by courier, please make sure there is someone available at your given delivery address to sign for your goods. You will be able to track your order. If you have not received tracking details please contact us.
If you miss the courier delivery, you will need to rearrange it, which can be done either by telephone or online. Check your tracking information for details. Please contact us if your parcel does not arrive when expected but please check your tracking information first.

IMPORTANT. The courier will not hold your order. If they cannot deliver the goods to you, because no one was available to sign for the goods or there was no response to an attempted delivery, your parcel will be returned to us. If this occurs you will need to contact us to arrange for the goods to be resent. We reserve the right to charge re-delivery on re-sent items which have been returned to us by a delivery company/agent.
If your item was sent by Royal Mail, a card will be left detailing how and where you can collect or have your parcel redelivered.
If your item was sent by International Mail please contact your local postal delivery service.

Delivery Costs:

Our website will estimate shipping costs before checkout, there is no need to login to see delivery costs, just select your delivery country in the Estimate Shipping and Taxes section.

Shortages:

Sometimes mistakes are made in packing and an item is missing. First please check all your packaging carefully. If you are missing any part of your order please notify us via the Missing Item section of our website (link below) within 24 hours of receipt of your parcel so we can rectify the situation quickly for you. Failure to notify any shortages immediately may invalidate any claim.

Damage:

Very occasionally items are damaged in transit. Please contact us immediately via the Returns Section of our website and we will rectify the problem.

Returns:

Returns can be made as per our terms and conditions of business. Please visit the Returns Section of our website to place your returns request. Any items returned to Courtenay Sport Ltd, must have a prior approval and be returned unopened and in original packaging. All returns must be sent carriage paid by the sender and at the sender's risk. We advise taking suitable insurance where required when returning items. All returns must be accompanied by a copy of the original invoice as well as a complete description of the reason for return. All correctly supplied items returned may be subject to a 15% restocking fee. No returns are accepted after 30 days.

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